Refund policy

Last Updated: September 2026
Thank you for shopping with AFMParts. We want customers to have clear information about returns and refunds before placing an order. This policy applies to purchases made directly through afmparts.com.

30-Day Return Policy

You may request a return within 30 days of receiving your order.
To be eligible for a return, the product must be in its original condition, with all included accessories, packaging, and materials. Products that have been damaged, modified, or improperly used after delivery may not be eligible for return.
Before returning any product, please contact us at support@afmparts.com to request return instructions.
Please do not send a product back without contacting us first.

How to Request a Return

To request a return, email support@afmparts.com and include your order number, the email address used for the order, the reason for the return, and photos or other information when relevant.
Once your request has been reviewed, we will provide the applicable return instructions and return address.
Do not send returns to our registered business address unless our support team specifically instructs you to do so.

Return Shipping Costs

If the return is caused by an incorrect product being shipped, shipping damage, or a confirmed product defect, AFMParts will provide appropriate return instructions and cover the applicable return shipping cost.
For returns requested for other reasons, such as ordering the wrong item, changing your mind, or no longer needing the product, the customer is responsible for the applicable return shipping cost.
Original shipping charges, where applicable, are generally non-refundable unless the return results from an error by AFMParts.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery. If the product arrives damaged, appears defective, or you receive an item different from what you ordered, contact support@afmparts.com as soon as possible.
Please provide your order number and clear photos or other relevant information so that we can review the issue and determine the appropriate solution.
AFMParts products are aftermarket automotive electronic modules. A return or refund request related to an existing vehicle mechanical or electrical problem may require additional information to determine whether the issue is related to the product.

Refunds

Once a returned product is received and inspected, we will notify you of the refund status.
If the return is approved, the refund will be issued to the original payment method. We aim to process approved refunds within 5 business days after inspection.
Your bank, credit card company, or payment provider may require additional time to post the refund to your account.

Order Cancellations

If you need to cancel an order, please contact support@afmparts.com as soon as possible.
If the order has not yet been processed or shipped, we will make reasonable efforts to cancel it. Once an order has been shipped, it cannot normally be canceled and will need to follow the applicable return process after delivery.

Non-Returnable Items

We may be unable to accept returns for products that have been materially damaged, modified, altered, or used in a manner inconsistent with the applicable product instructions.
If you are unsure whether your product is eligible for return, please contact us before shipping it back.

Contact Us

For questions about returns, refunds, or order cancellations, please contact:
AFMParts
Operated by Shenzhen Zhixingyuan Trading Co., Ltd.
Email: support@afmparts.com