Shipping policy
Last Updated: September 2026
Thank you for shopping with AFMParts. This Shipping Policy explains how orders placed through afmparts.com are processed, shipped, and delivered.
AFMParts is operated by Shenzhen Zhixingyuan Trading Co., Ltd.
Please review the following shipping information before placing your order.
Order Processing
Orders are generally processed and prepared for shipment within 1–2 business days after payment has been successfully completed.
Orders placed on weekends or public holidays may begin processing on the next business day.
Once your order has been shipped, a shipping confirmation email will be sent to the email address provided during checkout. Tracking information will be included when available.
Order processing time is separate from transit time.
Shipping Origin
AFMParts orders are currently shipped from China through supported international logistics services.
We work with logistics providers that offer tracked international delivery to supported destinations.
Free Standard Shipping
AFMParts currently provides free standard shipping for eligible orders placed through afmparts.com.
Customers will not be charged additional standard shipping fees after an eligible order has been completed.
Any available shipping information will be displayed during checkout before payment is submitted.
Estimated Delivery Time
For orders shipped to the United States, our current estimated delivery schedule is:
Order Processing: 1–2 business days
Estimated Transit Time: 7–12 business days
Estimated Total Delivery Time: approximately 8–14 business days
Transit time begins after the order has been processed and handed over to the shipping carrier.
Delivery estimates are provided for reference and are not guaranteed arrival dates. Actual delivery may occasionally be affected by carrier delays, customs procedures, weather conditions, peak shipping periods, local delivery conditions, or other circumstances outside our reasonable control.
Import Duties and Taxes
For orders shipped through our supported shipping methods, AFMParts handles applicable import duties and taxes associated with the shipment.
Customers should not normally be required to pay additional import duties or customs charges upon delivery for orders covered by these shipping methods.
If you receive an unexpected customs, duty, or import payment request related to an AFMParts order, please contact us at support@afmparts.com before making payment so that our support team can review the shipment.
Order Tracking
Tracking information will be provided when available after your order has been shipped.
Please allow some time for the carrier's tracking system to update after the tracking number has been issued.
If your tracking information has not updated for an extended period, please contact:
Please include your order number so that we can review the shipment more efficiently.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please review your shipping details carefully before completing your order.
If you notice an address error after placing an order, contact support@afmparts.com as soon as possible. We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once the order has been processed or handed over to the carrier.
AFMParts is not responsible for delivery issues caused by incorrect or incomplete address information provided by the customer, except where otherwise required by applicable law.
Delayed Packages
International shipments may occasionally experience delays.
If your order has not arrived within the expected delivery period, please contact us with your order number and tracking information.
We will review the available shipment information and, where appropriate, work with the logistics provider to investigate the delay.
A temporary delay or lack of tracking updates does not necessarily mean that a package has been lost.
Lost Packages
If a shipment is confirmed as lost during transit, AFMParts will review the order and provide an appropriate resolution based on the circumstances.
Customers may be asked to provide order or delivery information to assist with the carrier investigation.
Damaged or Incorrect Orders
Please inspect your order after delivery.
If your product arrives damaged or you receive an item different from what you ordered, please contact:
Please provide your order number and clear photos of the package and product so that we can review the issue.
Applicable returns, replacements, or refunds will be handled according to our Return & Refund Policy.
Order Changes and Cancellations
If you need to change or cancel an order, please contact support@afmparts.com as soon as possible.
If the order has not yet been processed or shipped, we will make reasonable efforts to accommodate your request.
Once an order has been shipped, changes or cancellations may no longer be possible. In that case, the applicable return process will apply after delivery.
Returns
Returns are handled according to the AFMParts Return & Refund Policy.
Please contact support@afmparts.com before returning any product.
Do not send returned products to our registered business address unless our support team specifically instructs you to do so.
Contact Us
For questions regarding shipping, tracking, customs, delivery, or an existing order, please contact:
AFMParts Email:
support@afmparts.com